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Min of Railways translates citizens’ ideas from MyGov into actions

11 Feb 2015

ministry-of-railways-translates-citizens-inner-10022015

MyGov members had shared their views on the “Indian Railways” group, which was previously known as the “Digital Rail” group. The group had two discussion topics viz. “Train Enquiry System” and “Ticketing System”. We’re delighted to inform that the noteworthy suggestions posted on MyGov have been duly taken into consideration by the Ministry of Railways. These suggestions have been instrumental in bringing about a positive change for provision of better services by the Indian Railways.

The actions and decisions taken by the Ministry of Railways in pursuance of the ideas and concerns received on MyGov are highlighted below:-

S.No. Ideas & Suggestions Decision or Action Taken
1. SMS Alerts to passengers before train arrival with journey details including expected train arrival time. Train arrival/departure status is available on SMS. The passenger can send an SMS to 139 with syntax SPOT to instantly get SMS with current train running status.
2. Sound Alerts for travellers during night to intimate train arrival at destination station. Destination arrival alerts is available through 139 Railway Enquiry service w.e.f. 20/10/2014. Destination Alert can be set by calling 139 on telephone and also by sending an SMS to 139 with syntax ALERT .
3. Additional enquiry number with regional language support. In addition to Hindi and English, Railway Enquiry 139 provides information in several regional languages like Assamese, Bengali, Oriya, Kannada, Malayalam, Tamil, Telugu, Punjabi, Marathi and Gujarati.
4. Payment Gateway of IRCTC should support International Debit/Credit cards. IRCTC has tied up with travel portals like Clear Trip, Make My Trip and Yatra through web services. The websites of these web services associates of IRCTC accept International Debit/Credit cards also.
5. Toll Free number (139) should be free 139 Rail Enquiry is based on PPP model and is chargeable. It is not feasible to make it Toll Free.
6. Allow ticket booking using Mobile balance. Using mobile balance for ticketing booking is not feasible as per prevailing regulatory provisions.
7. Travelling Ticket Examiner should use a Tablet instead of using Pen and Paper. Hand Held Terminals for updating passenger turned-up status have been provided in few trains on Pilot basis. Further expansion to some more trains is in progress.
8. IRCTC website ticket booking system to have more bandwidth to avoid crash. IRCTC website has been upgraded with higher bandwidth, new application software and a new set of servers. The system is now capable of handling about 1.2 lakh concurrent connections.
9. Railway ticket reservation from Common Service Centre. IRCTC has entered into an agreement with “CSC e-Governance Services India Ltd” for enabling Railway ticket reservation from Common Services Centers. A large number of CSCs are now enabled with Rail Reserved Ticketing.

 

We call upon all citizens to keep up their momentum of sharing practical ideas and make their voice heard as MyGov remains committed to transform your ideas into action!

Total Comments - 652

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  • SUDHAKARA K HEGDE - 6 years ago

    Now a days unauthorized persons selling food items in all the passenger / mail and express trains. In some trains even though pantry car available they are selling chocolate dry grape,other fruits and drinking water. They use to collect more than the printed MRP. The on board TTEs and RPF / GRP personals not taking any action. Sir, Immediately take action to stop this type of unauthorized persons activities in train and to stop this permanently provide CC camera on either side of the eaccoach.

  • SUDHAKARA K HEGDE - 6 years ago

    Now a days unauthorized persons selling food items in all the passenger / mail and express trains. In some trains even though pantry car available they are selling chocolate dry grape,other fruits and drinking water. They use to collect more than the printed MRP. The on board TTEs and RPF / GRP personals not taking any action. Sir, Immediately take action to stop this type of unauthorized persons activities in train and to stop this permanently provide CC camera on either side of the eaccoach.

  • SUDHAKARA K HEGDE - 6 years ago

    Now a days unauthorized persons selling food items in all the passenger / mail and express trains. In some trains even though pantry car available they are selling chocolate dry grape,other fruits and drinking water. They use to collect more than the printed MRP. The on board TTEs and RPF / GRP personals not taking any action. Sir, Immediately take action to stop this type of unauthorized persons activities in train and to stop this permanently provide CC camera on either side of the eaccoach.

  • Praveen Kumar_23 - 6 years ago

    Railways should allow Boarding in Duronto Trains t the Stations where it has Technical Halts. Passengers are able to get down at these stations where Duronto stops but find difficult to start their journey fearing that their reservation may get cancelled before the train arrives by the TTE as "Not Boarded". Full fare may continue to be charged

  • Praveen Kumar_23 - 6 years ago

    Railways should allow Boarding in Duronto Trains t the Stations where it has Technical Halts. Passengers are able to get down at these stations where Duronto stops but find difficult to start their journey fearing that their reservation may get cancelled before the train arrives by the TTE as "Not Boarded". Full fare may continue to be charged

  • Praveen Kumar_23 - 6 years ago

    Railways should allow Boarding in Duronto Trains t the Stations where it has Technical Halts. Passengers are able to get down at these stations where Duronto stops but find difficult to start their journey fearing that their reservation may get cancelled before the train arrives by the TTE as "Not Boarded". Full fare may continue to be charged

  • Amit Bhatt - 6 years ago

    Subject-Cash Less Railway Reservation Without Broker Intervention With JAN-DHAN YOJNA:
    Hi Sir, Just want to share one idea, If possible please plan for cash less Railway reservation where Debit/Credit card swipe machine would be available on railway counter and for any reservation, card owner name should be match with one passenger, who will travel in same PNR. It will help to change Passenger mindset about railway who are facing broker problem as well it will help to grow JAN-DHAN YOJNA also.

  • ria chheda - 6 years ago

    Hello Modi Sarkar
    TRUST YOU ARE DOING GREAT.
    Recently the news have been out that platform ticket would be 10rs. From 1st April 2015.
    However the minimum travelling fare is Rs.5.
    ppl would obviously get a minimum after ticket even to stand in platform.
    COULD THE DECISION MAKING TEAM PLZ HELP US GET THE LOGIC BEHIND THE SAME OR IS IT HINTING TOWARDS THE RISE IN FARES.

  • Paritosh Pandya - 6 years ago

    build cold storages near railway stations of villages so that fruits and vegetables can be transported from villages to big towns and cities at a faster speed.

  • Paritosh Pandya - 6 years ago

    New local trains can travel at speed of 100 km. Please start non stop super fast train from Virar to Dadar so that people will reach dadar in half time.Then these people can travel in empty trains from dadar to andheri ,malad or borivali.Thus people will reach in same time but with more comfort.