Beneficiary Success Story of Digital Seva Setu Initiative
Introduction:
Digital Seva Setu is an initiative by the Government of Gujarat to deliver the citizen centric services at village level by minimizing the need of citizen to visit Taluka / District Centers & by utilizing the backbone network created under BharatNet project. 8000 e-Grams centres have been established in the state to fulfil the need of the citizens. Implementation of Digital Seva Setu has resulted in saving of time, money and paper as well as has generated employment through VCEs (Village Computer Entrepreneurs).
Achievements:
- Online submission of Citizen centric services and scholarship application.
- Certificate can be downloaded through Digi Locker.
- Direct Scholarship payment to students’ bank account (DBT).
- Status tracking.
- Integrated with Aadhar (UIDAI) & e-Sign
- QR Code /Certificate Verification Mechanism
- 313+ services are being made available through Digital Seva Setu
- 14000+ Gram Panchayats are leveraging the service delivery through Digital Seva Setu
- 86 Lakhs+ applications have been received through this platform
Citizen’s Success Story:
After the birth of his second child, 33-year-old Shri Vipul Kanjariya from Village – Shanti Nagar, Block – Khambalia, required a birth certificate.
Farmers who reside in the most rural area of Taluka are generally unaware of government processes and procedures. People used to go to the Taluka offices for all of their needs, spending a lot of time and money commuting to these distant Taluka offices.
However, this time Shri Vipul Kanjariya got to know that their Village Panchayat office also offers government services through Digital Seva Setu program. He went to the Panchayat office’s e-Gram centre and met VCE (Village Computer Entrepreneur), who helped him for submitting the birth certificate application online and explained the entire process to him. Additionally, he was told that he could pick up the Birth Certificate directly from the Panchayat office and that will be ready by the end of the day.
As soon as he submitted his application in the Digital Seva Setu portal, he also received an SMS, and later that day, he received another SMS notifying him that his application had been approved and a certificate had been generated. He went to the Panchayat office in the evening and received the “Birth
Certificate” for his child. He expressed his gratitude to the Government of Gujarat for initiating the “Digital Seva Setu” project at village level.
