Min of Railways translates citizens’ ideas from MyGov into actions

11 Feb 2015


MyGov members had shared their views on the “Indian Railways” group, which was previously known as the “Digital Rail” group. The group had two discussion topics viz. “Train Enquiry System” and “Ticketing System”. We’re delighted to inform that the noteworthy suggestions posted on MyGov have been duly taken into consideration by the Ministry of Railways. These suggestions have been instrumental in bringing about a positive change for provision of better services by the Indian Railways.

The actions and decisions taken by the Ministry of Railways in pursuance of the ideas and concerns received on MyGov are highlighted below:-

S.No. Ideas & Suggestions Decision or Action Taken
1. SMS Alerts to passengers before train arrival with journey details including expected train arrival time. Train arrival/departure status is available on SMS. The passenger can send an SMS to 139 with syntax SPOT to instantly get SMS with current train running status.
2. Sound Alerts for travellers during night to intimate train arrival at destination station. Destination arrival alerts is available through 139 Railway Enquiry service w.e.f. 20/10/2014. Destination Alert can be set by calling 139 on telephone and also by sending an SMS to 139 with syntax ALERT .
3. Additional enquiry number with regional language support. In addition to Hindi and English, Railway Enquiry 139 provides information in several regional languages like Assamese, Bengali, Oriya, Kannada, Malayalam, Tamil, Telugu, Punjabi, Marathi and Gujarati.
4. Payment Gateway of IRCTC should support International Debit/Credit cards. IRCTC has tied up with travel portals like Clear Trip, Make My Trip and Yatra through web services. The websites of these web services associates of IRCTC accept International Debit/Credit cards also.
5. Toll Free number (139) should be free 139 Rail Enquiry is based on PPP model and is chargeable. It is not feasible to make it Toll Free.
6. Allow ticket booking using Mobile balance. Using mobile balance for ticketing booking is not feasible as per prevailing regulatory provisions.
7. Travelling Ticket Examiner should use a Tablet instead of using Pen and Paper. Hand Held Terminals for updating passenger turned-up status have been provided in few trains on Pilot basis. Further expansion to some more trains is in progress.
8. IRCTC website ticket booking system to have more bandwidth to avoid crash. IRCTC website has been upgraded with higher bandwidth, new application software and a new set of servers. The system is now capable of handling about 1.2 lakh concurrent connections.
9. Railway ticket reservation from Common Service Centre. IRCTC has entered into an agreement with “CSC e-Governance Services India Ltd” for enabling Railway ticket reservation from Common Services Centers. A large number of CSCs are now enabled with Rail Reserved Ticketing.


We call upon all citizens to keep up their momentum of sharing practical ideas and make their voice heard as MyGov remains committed to transform your ideas into action!

Total Comments - 652

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  • murali_9 - 8 years ago

    Railways should take care of availability of water and clean toilets during long distance trains

    • brijesh rajdev yadav - 7 years ago

      Sir m Brijesh yadav from mahatshtra.I go to book a reservation ticket counter for booking.because of the scarcity of availability of ticket to up…..various Dalals are active and with the support of RPF police officials including main officers.sir shri suresh prabhuji….I stand 3 nights regular to book single tickets and afraid to go to file complaint on Dalals as they are powerful and full support with RPF.ambernath…dist thane….mahatashtra

  • Arjun Kant Jha - 8 years ago

    Sir, I belong to Bihar and frequently travel to in between Patna, Muzaffarpur, Jaipur and Delhi. The most common thing noted that attitude of railway official specially in train moving towards Bihar are very abusive. Is any helpline exist to deal with railway police and tt, if yes please provide and if no can it be created.

    I have experienced that on website seat availability show as WL but boarding on train, passengers are not available. Is it a technical snag or intensely been done to earn.

    • SUNIL KUMAR - 8 years ago

      Normally hot water for Tea/Coffee is served in a Thermo Flask. But to my surprise, the hot water is distributed to the passengers in open paper cups ! (Both Amritsar Satabi & Bhopal shatabdi) In a train like shatabdi which travels at high speed, the chances of jerking is common, moreover if accidently these hot water tray when serving falls down on passengers surely there will be an accident. I enquired about this to the waiter and his reply was “the hot water making system is not functioning

  • vikash sharma - 8 years ago

    no water in toilet resultant in 4 continous chain pooling and hot talks with railway officers at kanpur station. station master comes with a remark that most of the passengers are marwari and rajasthani is always BADMAS(no facility and misbehavior) .rain water comes from the roof of train ..damage the luggage of passengers (old infrastructure)

  • vikash sharma - 8 years ago

    no one there for cleanliness in entire journey. beggar, hinjras, and people without ticket and unreserved ticket in entire train.( unpleasant atmosphere)

  • vikash sharma - 8 years ago

    back to jaipur with unpleasure experience of Indian Railway
    horse trading of reservation seat by TTE in NGP (corruption)
    3 theft in my train in a single night near by patna. (No security at all)
    arrange media at Allahabad Station but Railway officers manage to cut stoppage time to reduce the media intervention.(undemocratic)
    no water in toilet resultant in 4 continous chain pooling and hot talks with railway officers at kanpur station. station master comes with a remark that most of the passeng

    • vikash sharma - 8 years ago

      I registered all this complaint in my complaint book in page no 6 to 9 in coach no 76204 dated 14/03/2015
      Hon’ble Railway Minister Suresh Prabhuji you have to work hard ..your real agni pariksha == donot give us new train but reduce this problems

    • vikash sharma - 8 years ago

      pantry men are selling tea of Rs 10 instead of prescribed Rs 7 for Tea by railway and selling MUST brand mineral water instead of Rail Neer.

  • dharmveer singh yadav - 8 years ago

    IRCTC started to book online handicapped concession tickets through IRCTC website and says that keep "handicapped photo id" issued by railways with you. But till date no any Railway Zone has stared to issue such type of "handicapped photo id". This is my request to Railway Department that kindly start the process to issue such type of "handicapped photo id" as soon as possible in all Railway Zones.

  • Murlidhar shrivastava - 8 years ago

    crimes and thefts in the reserved compartments have become most common these days,damaging the prestige of Indian Railways among Passengers and in the world too.Concerned Authorities require serious efforts to strengthen security measures such that especially women passengers could feel sense of protection while travelling through Indian Railways.

  • Burzes Batliwalla - 8 years ago

    To make the railways more effective let us use SAP systems to streamline our processes.

  • Rangacharyulu MV - 8 years ago

    Bed Rolls should be made available to sleeper class also.

  • ASIT KUMAR NAG - 8 years ago

    Railway Catering – At present most of the food is too spicy wiith lots of oil and chilly. For senior citizens, Idli, sandwitch both vegitarian and non vegitarian ,continental vegitarian and non vegitarin food be made available on prior request, which can be done while purchasing ticket through the Internet.The present manu may continue for the normal passangers.