Min of Railways translates citizens’ ideas from MyGov into actions
MyGov members had shared their views on the “Indian Railways” group, which was previously known as the “Digital Rail” group. The group had two discussion topics viz. “Train Enquiry System” and “Ticketing System”. We’re delighted to inform that the noteworthy suggestions posted on MyGov have been duly taken into consideration by the Ministry of Railways. These suggestions have been instrumental in bringing about a positive change for provision of better services by the Indian Railways.
The actions and decisions taken by the Ministry of Railways in pursuance of the ideas and concerns received on MyGov are highlighted below:-
| S.No. | Ideas & Suggestions | Decision or Action Taken |
| 1. | SMS Alerts to passengers before train arrival with journey details including expected train arrival time. | Train arrival/departure status is available on SMS. The passenger can send an SMS to 139 with syntax SPOT |
| 2. | Sound Alerts for travellers during night to intimate train arrival at destination station. | Destination arrival alerts is available through 139 Railway Enquiry service w.e.f. 20/10/2014. Destination Alert can be set by calling 139 on telephone and also by sending an SMS to 139 with syntax ALERT |
| 3. | Additional enquiry number with regional language support. | In addition to Hindi and English, Railway Enquiry 139 provides information in several regional languages like Assamese, Bengali, Oriya, Kannada, Malayalam, Tamil, Telugu, Punjabi, Marathi and Gujarati. |
| 4. | Payment Gateway of IRCTC should support International Debit/Credit cards. | IRCTC has tied up with travel portals like Clear Trip, Make My Trip and Yatra through web services. The websites of these web services associates of IRCTC accept International Debit/Credit cards also. |
| 5. | Toll Free number (139) should be free | 139 Rail Enquiry is based on PPP model and is chargeable. It is not feasible to make it Toll Free. |
| 6. | Allow ticket booking using Mobile balance. | Using mobile balance for ticketing booking is not feasible as per prevailing regulatory provisions. |
| 7. | Travelling Ticket Examiner should use a Tablet instead of using Pen and Paper. | Hand Held Terminals for updating passenger turned-up status have been provided in few trains on Pilot basis. Further expansion to some more trains is in progress. |
| 8. | IRCTC website ticket booking system to have more bandwidth to avoid crash. | IRCTC website has been upgraded with higher bandwidth, new application software and a new set of servers. The system is now capable of handling about 1.2 lakh concurrent connections. |
| 9. | Railway ticket reservation from Common Service Centre. | IRCTC has entered into an agreement with “CSC e-Governance Services India Ltd” for enabling Railway ticket reservation from Common Services Centers. A large number of CSCs are now enabled with Rail Reserved Ticketing. |
We call upon all citizens to keep up their momentum of sharing practical ideas and make their voice heard as MyGov remains committed to transform your ideas into action!
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Modi ji, if you really want to change the Indian Railways. I have solutions with me. First of all Indian Railways track must be four lines from kashmir to kanayakumari. Separate two lines only for passenger trains and two separate lines for luggage trains. All four separate line track must be electrified. In this way, we can increase the speed of Indians trains. Trains will get depart on time and arrive on time. Bullet trains will be expensive at this time.
While on my return from Bhopal (Shatabdi) during the Dinner the Curd was supplied on open cups. The explanation was, there was a shortage of sealed curd supply and hence they could by it locally from out side and pour in paper cups ! (You can imagine the hygienic conditions ! specially for a milk product which can easily get contaminated is handled).
While on my return from Bhopal (Shatabdi) during the Dinner the Curd was supplied on open cups. The explanation was, there was a shortage of sealed curd supply and hence they could by it locally from out side and pour in paper cups ! (You can imagine the hygienic conditions ! specially for a milk product which can easily get contaminated is handled).
While on my return from Bhopal (Shatabdi) during the Dinner the Curd was supplied on open cups. The explanation was, there was a shortage of sealed curd supply and hence they could by it locally from out side and pour in paper cups ! (You can imagine the hygienic conditions ! specially for a milk product which can easily get contaminated is handled)
While on my return from Bhopal (Shatabdi) during the Dinner the Curd was supplied on open cups. The explanation was, there was a shortage of sealed curd supply and hence they could by it locally from out side and pour in paper cups ! (You can imagine the hygienic conditions ! specially for a milk product which can easily get contaminated is handled).
Normally hot water for Tea/Coffee is served in a Thermo Flask. But to my surprise, the hot water is distributed to the passengers in open paper cups ! (Both Amritsar Satabi & Bhopal shatabdi) In a train like shatabdi which travels at high speed, the chances of jerking is common, moreover if accidently these hot water tray when serving falls down on passengers surely there will be an accident. I enquired about this to the waiter and his reply was “the hot water making system is not functioning
vendors should not be allowed in compartment while the train is moving lot of theft and wrong doing unhealthy food all the main source of problems, In china ladies are appointed and they carry a car for selling food items and also take care of cleaning the compartments and toilets. It is a exceelent model some times i see them standing in the doorway saluting and then closing the compartment. super fast trains and important trains we should adopt this method
Respected Sir
Recently I found many malicious activities that are going from a long period at one of stations under Indian railways (RENUKOOT RAILWAY STATION) like:
1. diesel for generators are being sent in passenger trains to other stations
2. few employees are working at this station for more than 26years, 15 years and so on
3. employees are cheating the passengers by false link failure announcements where as in the same phase of time they are entertaining travel agents.
THERE ARE MANY MORE
Railway ko apne bank start krne chaiyae,Unme insurance, f d etc etc scheme start krni chaiyae ,railway vikas patra start krna chaiyae. jisse railway k pas fund collect hoga..
There are several models for storing human waste by making minor modification of existing toilets in the trains. We should adopt from the available options and select the best and implement this. In fact this directly helps our swachh bharat aim as well.