Min of Railways translates citizens’ ideas from MyGov into actions
MyGov members had shared their views on the “Indian Railways” group, which was previously known as the “Digital Rail” group. The group had two discussion topics viz. “Train Enquiry System” and “Ticketing System”. We’re delighted to inform that the noteworthy suggestions posted on MyGov have been duly taken into consideration by the Ministry of Railways. These suggestions have been instrumental in bringing about a positive change for provision of better services by the Indian Railways.
The actions and decisions taken by the Ministry of Railways in pursuance of the ideas and concerns received on MyGov are highlighted below:-
| S.No. | Ideas & Suggestions | Decision or Action Taken |
| 1. | SMS Alerts to passengers before train arrival with journey details including expected train arrival time. | Train arrival/departure status is available on SMS. The passenger can send an SMS to 139 with syntax SPOT |
| 2. | Sound Alerts for travellers during night to intimate train arrival at destination station. | Destination arrival alerts is available through 139 Railway Enquiry service w.e.f. 20/10/2014. Destination Alert can be set by calling 139 on telephone and also by sending an SMS to 139 with syntax ALERT |
| 3. | Additional enquiry number with regional language support. | In addition to Hindi and English, Railway Enquiry 139 provides information in several regional languages like Assamese, Bengali, Oriya, Kannada, Malayalam, Tamil, Telugu, Punjabi, Marathi and Gujarati. |
| 4. | Payment Gateway of IRCTC should support International Debit/Credit cards. | IRCTC has tied up with travel portals like Clear Trip, Make My Trip and Yatra through web services. The websites of these web services associates of IRCTC accept International Debit/Credit cards also. |
| 5. | Toll Free number (139) should be free | 139 Rail Enquiry is based on PPP model and is chargeable. It is not feasible to make it Toll Free. |
| 6. | Allow ticket booking using Mobile balance. | Using mobile balance for ticketing booking is not feasible as per prevailing regulatory provisions. |
| 7. | Travelling Ticket Examiner should use a Tablet instead of using Pen and Paper. | Hand Held Terminals for updating passenger turned-up status have been provided in few trains on Pilot basis. Further expansion to some more trains is in progress. |
| 8. | IRCTC website ticket booking system to have more bandwidth to avoid crash. | IRCTC website has been upgraded with higher bandwidth, new application software and a new set of servers. The system is now capable of handling about 1.2 lakh concurrent connections. |
| 9. | Railway ticket reservation from Common Service Centre. | IRCTC has entered into an agreement with “CSC e-Governance Services India Ltd” for enabling Railway ticket reservation from Common Services Centers. A large number of CSCs are now enabled with Rail Reserved Ticketing. |
We call upon all citizens to keep up their momentum of sharing practical ideas and make their voice heard as MyGov remains committed to transform your ideas into action!
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Ticket window k bahar dalali par rok k lye staff ko kathor sazaa mile taki aur logo me bhi dar paida ho jisse ticket reservation me transparancy aaye.
Ticket window k bahar dalali par rok k lye staff ko kathor sazaa mile taki aur logo me bhi dar paida ho jisse ticket reservation me transparancy aaye.
Res sir we r talking about recyling , and sustainable agriculture we tkae advantage of Railway in this matter.now a days we r talking abt VACCUME TOILETS with help of this we could collect all human waste , and de- contain it into decomposition pit at a station during journey.with the help of good CULTURE we cn decompose it fastely . after decomposition we should distribute quality material to farmers of that area which definately enrich the soil of that area with minimum costs and efforts.
Res sir we r talking about recyling , and sustainable agriculture we tkae advantage of Railway in this matter.now a days we r talking abt VACCUME TOILETS with help of this we could collect all human waste , and de- contain it into decomposition pit at a station during journey.with the help of good CULTURE we cn decompose it fastely . after decomposition we should distribute quality material to farmers of that area which definately enrich the soil of that area with minimum costs and efforts.
Res sir we r talking about recyling , and sustainable agriculture we tkae advantage of Railway in this matter.now a days we r talking abt VACCUME TOILETS with help of this we could collect all human waste , and de- contain it into decomposition pit at a station during journey.with the help of good CULTURE we cn decompose it fastely . after decomposition we should distribute quality material to farmers of that area which definately enrich the soil of that area with minimum costs and efforts.
Res sir we r talking about recyling , and sustainable agriculture we tkae advantage of Railway in this matter.now a days we r talking abt VACCUME TOILETS with help of this we could collect all human waste , and de- contain it into decomposition pit at a station during journey.with the help of good CULTURE we cn decompose it fastely . after decomposition we should distribute quality material to farmers of that area which definately enrich the soil of that area with minimum costs and efforts.
Good Morning Every body, Subecha for Ram Navami for all of Indian
Put a one security gurd in 2 coaches in all Trains, and maximum theft cases are in involved by pantry boys and take strick rules them and pantry vendor.don’t allow the out side vendors in train and my humble request to you appoint shift wise doctor and put a First aid centre in all train (some pepeole are ill feeling at the time of travel by train, this can help them)
instead of increasing prise of Platform ticket, focus on collecting amount form without ticket persons who is revelling or using platform.
above steps taken are good.but i think there is a need of improving that 139 no.most of the rural people are not aware of it and don’t know about the facilities provided by this no.so railway should publicize this no on a large scale.so that more and more people will be able to enjoy the facilities
Modi ji,if you really want to change indian railways. I have some solutions to make indian railways more effective and more efficient. First of all, from kashmir to kanyakumari , all the track must be four lines and electrified. Two separate lines for passenger trains and two separate lines for luggage trains. In this way, we can improve the depart and arrive time. Indians railway will runs at a speed of 250 to 300 km/hour. All the trains will depart on time and arrive on time.